Frequently asked questions

About availability of products

The products showing as in stock on our website is generally available for immediate dispatch. 

If we do not have the item available and you have placed an order or sold out as you pay for the order we will contact you and advise you of how we can proceed with the order. 

Opening hours

Please refer to Store hours from the top menu to see our opening hours. Please note we are cricket only store (at least for now) and will be shut between the month of May and July. 

Overseas shipment and orders

By default we have turned off overseas shipping costs but we do ship overseas often to most countries. Contact us prior placing order so that we can advise you of the cost of shipment.

GST of 15% is not applicable to orders placed from outside of New Zealand. 

We will not cover for any customs and GST charges by local authorities of your country of ordering. Any such import charges will need to be borne by the customer making the purchase. We have no control over such charged applied by your government for importing goods from overseas.

Product image not matching the item shipped

We do our best to make sure the products, prices, colours and other attributes are correct at the time of uploading the product to the website. In the event of any errors, please contact us and we will do our best to rectify any issues.

Returns policy

If you decide that the product you purchased from us is not exactly what you were looking for, or is the wrong size, there is no problem returning it to us. We will accept products (except Custom Fit goods) back for exchange or a full refund as long as it is with its original packaging, receipt and the product itself unused or unworn. Our returns policy is flexible but we ask that items being returned are done so within 7 days of receipt and accompanied with a letter explaining the reason for the return, and the position of the fault. Remember, before purchase, if in any doubt about size, colour or suitability of a product, you can email us with any queries about all of our products. Our staff use the products we sell and we respond to emails quickly in working hours. If for any reason your order arrives with a fault or it has been damaged during transit, send it back to us and we will send you a replacement. Custom Fit orders cannot be returned unless faulty as these items are made to your exact specifications and requirements. Similarly you cannot cancel or get a refund on a Custom Fit order once the build has begun.

Warranties

All the products we sell are covered by a manufacturer’s warranty, which will cover the product for faults and defects. This period of cover can vary, most items will be 1 month, but it is worth remembering that warranties do not cover general wear and tear. If you have an issue with a product purchased from Sports Emporium contact us first. Returned items with a warranty or repair issue should be clean and we will cover the postage cost back to SportsEmporium.

All returns should be sent to

Sports Emporium

#1, Te Mome Road,

Alicetown,

Lower Hutt,

New Zealand

Shipping and delivery

Delivery Charges

We use a weight based delivery charge as we feel this is the fairest way of charging, so that smaller orders don’t have to pay the same delivery charges as larger, heavier items. The delivery charge is worked out using the pre- determined weights of each item. This will be calculated and presented to you at the time of finalizing/paying your order.

STANDARD DELIVERY

Please allow 1-3 working days for your order to be delivered; typically most orders are dispatched as soon we receive an order. Once your order has been received we will email you with an estimated delivery date. When your order is physically dispatched we will send a 2nd email to confirm this which will include delivery method and any available tracking information

In some cases however we may be able to dispatch orders the same day. If this is possible we will do so. However you can rest assured we will process your order as quickly as possible and get it out for delivery. We use a 24 hour courier service for our orders to make sure you receive your orders in the quickest possible time.

We use Aramex (Fastway) for standard delivery. 

Please follow the link in the top menu to track delivery of your order.

P.S: Rural delivery will take much longer than urban. Please add an extra 2-3 days if you are ordering for rural delivery.

NEXT DAY DELIVERY

Available on all product that are in stock* All orders placed before 1.00pm Monday to Friday, will be dispatched the same day. This is only available for orders placed from within New Zealand. All orders placed after 1.00pm on Friday will be dispatched the following Monday All orders placed after 1.00pm will be dispatched the next working day.

If your order is urgent we would urge you to email your requirements and we can check stock to confirm before you place the order.

P.S: If you are ordering the goods to be delivered to rural address, NZ Post may not have overnight delivery options. It is in the best interest you chose standard delivery if you are ordering the goods to be delivered to rural address.

COLLECT AT STORE

A convenient way for local customer to place orders online which can then be collected from the shop. Simply place you order online and select ‘Collect At Store’ and a member of our sales team will then contact you when you order is ready to collect.